Hilfe
Essential answers for creating videos, managing your subscription and using KreaViral.
Video erstellen
Wie erstelle ich ein Video?
From “Create”, start a new project or resume a draft. Choose a topic or provide your own script, configure the intro, images, voice, music or ambience, subtitles, then launch the final generation.
Kann ich mein eigenes Skript verwenden?
Yes. You can provide your script directly. If you do not request any AI rewriting or changes, KreaViral can keep your text as-is.
Kann ich eigene Fotos hochladen?
Yes. You can use your own images in a video, mix them with AI-generated images, change their order and regenerate an AI image when needed.
Werden meine unfertigen Projekte gespeichert?
Yes. Unfinished projects remain available under “Create” so you can resume them later. You can also delete projects you no longer need.
Abo und Videokontingent
How do subscriptions work?
KreaViral uses a monthly video quota: Basic includes 30 videos per month, Plus 55 and Pro 120. You can choose monthly or yearly billing.
How does the yearly subscription work?
The yearly subscription is billed once per year and currently equals 6 months free compared with monthly billing. Your video quota still renews every month.
Do unused videos roll over?
No. Your quota resets at the start of each new monthly period, including when you are billed yearly.
When is a video counted against my quota?
A video is counted when the final generation is launched. Preparation steps, settings and script editing do not consume an additional video.
What happens if a generation fails?
KreaViral automatically performs the configured retries. If generation ultimately fails because of the platform before completion, the used video is automatically returned to your monthly quota.
How do I change or cancel my subscription?
Open the Shop or your account area and choose “Manage my subscription”. You can change your plan or schedule its cancellation there. After cancellation, the subscription remains active until the end of the already-paid billing period.
Videos und Veröffentlichung
Where can I find my finished videos?
Your finished videos are available from your Dashboard and your creations list. From there you can view the result and download your video.
Does KreaViral also generate the description and hashtags?
Yes. A description and hashtags can be prepared with your video to make publishing on TikTok easier.
Kann ich aus KreaViral auf TikTok veröffentlichen?
Yes, when your TikTok account is connected and the publishing mode is available for your account. Depending on the selected mode, the video can be sent directly or prepared for completion in TikTok.
Can I create vertical and horizontal videos?
Yes. Both 9:16 and 16:9 formats are available for vertical platforms or horizontal viewing.
Need more help?
If your issue is not covered here, contact support and include what you were doing, the message displayed and, if possible, the name of the affected project. Contact support →