Support
需要帮助？查看常见问题、与 LIA 对话，或联系支持团队。
常见问题
创建视频
如何创建视频？
From “Create”, start a new project or resume a draft. Choose a topic or provide your own script, configure the intro, images, voice, music or ambience, subtitles, then launch the final generation.
可以使用自己的脚本吗？
Yes. You can provide your script directly. If you do not request any AI rewriting or changes, KreaViral can keep your text as-is.
可以上传自己的照片吗？
Yes. You can use your own images in a video, mix them with AI-generated images, change their order and regenerate an AI image when needed.
未完成的项目会保存吗？
Yes. Unfinished projects remain available under “Create” so you can resume them later. You can also delete projects you no longer need.
订阅与视频额度
How do subscriptions work?
KreaViral uses a monthly video quota: Basic includes 30 videos per month, Plus 55 and Pro 120. You can choose monthly or yearly billing.
How does the yearly subscription work?
The yearly subscription is billed once per year and currently equals 6 months free compared with monthly billing. Your video quota still renews every month.
Do unused videos roll over?
No. Your quota resets at the start of each new monthly period, including when you are billed yearly.
When is a video counted against my quota?
A video is counted when the final generation is launched. Preparation steps, settings and script editing do not consume an additional video.
What happens if a generation fails?
KreaViral automatically performs the configured retries. If generation ultimately fails because of the platform before completion, the used video is automatically returned to your monthly quota.
How do I change or cancel my subscription?
Open the Shop or your account area and choose “Manage my subscription”. You can change your plan or schedule its cancellation there. After cancellation, the subscription remains active until the end of the already-paid billing period.
视频与发布
Where can I find my finished videos?
Your finished videos are available from your Dashboard and your creations list. From there you can view the result and download your video.
Does KreaViral also generate the description and hashtags?
Yes. A description and hashtags can be prepared with your video to make publishing on TikTok easier.
我可以从 KreaViral 发布到 TikTok 吗？
Yes, when your TikTok account is connected and the publishing mode is available for your account. Depending on the selected mode, the video can be sent directly or prepared for completion in TikTok.
Can I create vertical and horizontal videos?
Yes. Both 9:16 and 16:9 formats are available for vertical platforms or horizontal viewing.
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