Support
도움이 필요하신가요? 자주 묻는 질문을 확인하거나 LIA와 대화하고 지원팀에 문의하세요.
자주 묻는 질문
영상 만들기
동영상은 어떻게 만드나요?
From “Create”, start a new project or resume a draft. Choose a topic or provide your own script, configure the intro, images, voice, music or ambience, subtitles, then launch the final generation.
직접 작성한 대본을 사용할 수 있나요?
Yes. You can provide your script directly. If you do not request any AI rewriting or changes, KreaViral can keep your text as-is.
내 사진을 업로드할 수 있나요?
Yes. You can use your own images in a video, mix them with AI-generated images, change their order and regenerate an AI image when needed.
완료하지 않은 프로젝트도 저장되나요?
Yes. Unfinished projects remain available under “Create” so you can resume them later. You can also delete projects you no longer need.
구독 및 동영상 할당량
How do subscriptions work?
KreaViral uses a monthly video quota: Basic includes 30 videos per month, Plus 55 and Pro 120. You can choose monthly or yearly billing.
How does the yearly subscription work?
The yearly subscription is billed once per year and currently equals 6 months free compared with monthly billing. Your video quota still renews every month.
Do unused videos roll over?
No. Your quota resets at the start of each new monthly period, including when you are billed yearly.
When is a video counted against my quota?
A video is counted when the final generation is launched. Preparation steps, settings and script editing do not consume an additional video.
What happens if a generation fails?
KreaViral automatically performs the configured retries. If generation ultimately fails because of the platform before completion, the used video is automatically returned to your monthly quota.
How do I change or cancel my subscription?
Open the Shop or your account area and choose “Manage my subscription”. You can change your plan or schedule its cancellation there. After cancellation, the subscription remains active until the end of the already-paid billing period.
동영상 및 게시
Where can I find my finished videos?
Your finished videos are available from your Dashboard and your creations list. From there you can view the result and download your video.
Does KreaViral also generate the description and hashtags?
Yes. A description and hashtags can be prepared with your video to make publishing on TikTok easier.
KreaViral에서 TikTok에 게시할 수 있나요?
Yes, when your TikTok account is connected and the publishing mode is available for your account. Depending on the selected mode, the video can be sent directly or prepared for completion in TikTok.
Can I create vertical and horizontal videos?
Yes. Both 9:16 and 16:9 formats are available for vertical platforms or horizontal viewing.
AI 도우미 LIA
LIA가 콘텐츠 제작과 문제 해결을 도와드립니다. 이곳에서 언제든 대화를 다시 열 수 있습니다.
이메일로 고객지원 문의
이메일로 문의하려면 문제 상황을 가능한 자세히 알려주세요.